Terms of Service

Template — have this reviewed by your legal adviser before publishing.

1. The service

M Playout ("we", "us") provides cloud software that lets customers upload media, schedule it and stream it to destinations they choose. We provide infrastructure only; we are not the publisher, broadcaster or distributor of any customer channel.

2. Your account

You must provide accurate information, keep your password secure and are responsible for activity on your account. One account may hold one channel unless agreed otherwise.

3. Your content and responsibilities

• You are solely responsible for all content you upload, schedule or stream, and for complying with copyright, broadcasting, advertising and other laws in every territory where your channel is available.
• You confirm you own or have licensed all rights needed, including music, footage and trademarks.
• Prohibited: pirated or unauthorised rebroadcasts (films, TV, sports), adult content, hate speech, content inciting violence, malware, and anything unlawful.
• We may remove content or suspend accounts that breach these terms, with or without notice.

4. Copyright complaints

Rights holders may send notices to our support email including their contact details, identification of the work, the location of the infringing material and a statement of good-faith belief with proof of ownership. We respond to valid notices promptly and may suspend repeat infringers.

5. Plans, payment and renewal

• Plans are billed in advance for the period chosen. Your channel is activated when payment is confirmed.
• Payments are non-refundable.
• If a subscription expires the channel is suspended. Stored content and settings are retained for at least 30 days after expiry, after which we may delete them.
• Storage is limited to your plan's quota.

6. Availability

We aim for continuous operation and monitor the platform 24×7, but the service is provided "as is" without a guarantee of uninterrupted availability. Third-party platforms (YouTube, Facebook etc.) may reject or end streams under their own policies, which are outside our control.

7. Liability

To the extent permitted by law, our total liability is limited to the fees you paid in the three months before the claim. We are not liable for indirect or consequential losses, or for claims arising from your content.

8. Changes

We may update these terms; continued use after changes take effect means you accept them.

Privacy

• What we collect: account details (name, company, email, phone, country), billing references, the media and settings you upload, and technical logs needed to run your channel.
• How we use it: to provide and support the service, process payments, secure the platform and contact you about your account.
• Sharing: we don't sell personal data. Your stream goes only to destinations you configure.
• Security: passwords are stored hashed; sessions use secure cookies over HTTPS.
• Your choices: you can update your details in the portal or ask us to delete your account and data.